Privacy
1. validity
This privacy policy governs the treatment by dynco AG, climaqua.com ("climaqua.com", "we"), Bolligenstrasse 90, 3065 Bolligen, Switzerland, of the personal data of customers and visitors ("you") to its websites and mobile applications, e.g. apps, ("Website"), whether such data originates from the data subject itself or from third parties, and whether the personal data is transmitted to climaqua.com via the Website or by any other means.
2. contact
You can contact us in the following ways:
DYNCO AG
www.climaqua.com
Bolligenstrasse 90
CH-3065 Bolligen
Management: Yves Durrer
You can reach our data protection officer as follows:
DYNCO AG
www.climaqua.com
Data Protection Officer
Bolligenstrasse 90
CH-3065 Bolligen
Email for privacy inquiries: datenschutz@dynco.ch
General
Dynco AG, climaqua.com observes the legal provisions of data protection. All personal data collected in the context of registration or created during use and protected by the Swiss Data Protection Act (hereinafter "DPA") or the European Data Protection Regulation (hereinafter "EU GDPR") will be used exclusively for the purpose of fulfilling the contract, unless, in particular according to this privacy policy, your express consent to a use beyond this or the applicable law allows it. Our employees are obliged to treat personal data confidentially.
Since we process most personal data electronically, we have taken appropriate organizational and technical measures (e.g., IT security measures) to ensure that your personal data is protected. We also train our employees regularly on data protection and information security.
3. what personal data is collected and for what purpose
We may collect from you master data (if applicable, company name, name, address, e-mail, etc.), personal data about the services you have purchased, your payment transaction data, your online preferences and your customer feedback.
We use this Personal Data to communicate with you, to enter into and conduct business with you, to operate the Site, for billing, market research and marketing, such as to analyze our customer base or to contact you by mail, email or text messages.
Input fields for personal data that are mandatory for the use of our offer are marked accordingly when collected. The provision of personal data in other fields is voluntary. You can inform us at any time that you no longer wish the processing of this voluntarily provided personal data (see section 13, Your rights).
You consent to us collecting personal data about your creditworthiness.
Your browsing and usage data is then collected. This is, for example, the information with which browser and which browser version you have visited the website and when, which operating system you are using, from which website you have accessed our website via a link, and which elements of the website you use and how. This personal data is stored together with the IP address of your access device. They are used to display and optimize our website correctly, to protect against attacks or other violations of the law, and to personalize the website for you. We do not draw any conclusions about the persons concerned from this surfing and usage data and only evaluate the personal data anonymously, unless we need the personal data to clarify legal violations.
4. retention period
We process personal data only as long as necessary for the respective purpose or as required by law.
If you have set up an account with us, we will retain the master data provided for an unlimited period. However, you can request the deletion of the account at any time (see section 10, Your rights). We will delete the master data unless we are required by law to retain it.
In the case of an order without an account, your master data will be deleted after the expiry of the warranty period or the end of the service insofar as we are not obliged by law to retain it. This deletion can take place immediately or as part of periodic deletion runs.
If we wish to refuse further business contact with a data subject due to abuse, non-payment or other legitimate reasons, we will retain the relevant personal data for five years, or ten years in the event of a repeat offence.
5. processing by third parties and abroad
We may also have personal data processed by group companies or third parties for the aforementioned purposes.
These companies are marketing and market research companies, companies that carry out the technical operation of our information technology for us (outsourcing partners, maintenance service providers, hosting service providers, cloud service providers), analysis services (see section 8), financial service providers, debt collection companies or lawyers and authorities. If we commission group companies or third parties to process personal data, the third party is carefully selected and must take appropriate security measures to guarantee the confidentiality and security of your personal data.
You consent to us sharing your information with credit reporting agencies so that they can protect us and third parties from non-payment.
The processing by us or the named third parties may also take place in European or non-European countries. In this case, we ensure sufficient contractual guarantees that such a third party uses the personal data in accordance with the legal requirements and exclusively in the interest of climaqua.com. These guarantees are based on the standards of the European Commission (also recognized in Switzerland). You have a right to inspect the corresponding guarantees in the respective contracts.
6. analysis services
We use services of third party companies to analyze surfing behavior. We also partly integrate content from other websites.
By means of the analysis services, we measure the use of the website and evaluate it. or have it measured and evaluated. For this purpose, the third-party contractor may also use permanent cookies, pixel tags or similar technologies (see section 10). The third-party contractor may track your use of our website, combine this information with data from other websites you have visited that are also tracked by the third-party contractor, and use these findings for its own purposes (e.g., controlling advertising).
This website uses Google Analytics.
You consent to our use of analytics services to this effect on our websites.
7. integration of third party elements on the website of climaqua.com
Content from various third-party providers is embedded on our website, for example videos from video platforms such as Youtube or buttons from social media platforms (such as Facebook or Twitter). This content enables visitors to consume content from those platforms on our website or simply share our content on the relevant social networks.
When browsing our website, if such content is displayed as part of the website, a connection to the third-party provider's servers is automatically established. In the process, personal data about your website visit, in particular your IP address, is transmitted to this third-party provider. If you are logged in to the respective third-party provider at the time of the visit (for example, with a Facebook or Google account), it is therefore possible that this third party can determine that you have visited our website.
You hereby authorize us to share this information with the third party vendor with whom you hold your account.
The information on the purpose and scope of data processing by such third party providers as well as your rights and setting options in this regard can be obtained from the relevant third party providers.
8. cookies and pixel tags
We use cookies and pixel tags on our website.
Cookies are data packets that are sent from our website's web server to your browser, stored on your computer, and retrieved from the web server during a subsequent visit. Cookies store information about the online preferences of visitors to our website and allow us to improve the visitor experience.
A distinction is made between session cookies and permanent cookies. Session cookies are used to uniquely assign information stored on the server during a specific visit to our website (e.g. in the online store) to you or your Internet browser each time you visit (e.g. so that the contents of the shopping cart are not lost). Session cookies are deleted after closing your internet browser. Permanent cookies are used to save your preferences (e.g. the language of the website) over several visits to our website, i.e. even after closing your internet browser, or to enable an automatic login. Permanent cookies are deleted only after the according to the settings of your internet browser (e.g. one month after your last visit).
By using our website, you consent to the use of cookies.
You can delete existing session or permanent cookies in your internet browser at any time and deactivate the setting of further cookies in the settings of your browser. However, deactivation may impair functions of our website.
Pixel tags (also known as tracking pixels, web beacons, clear GIFS, or canvas) are small graphics that are invisible to visitors and are loaded into your Internet browser when you visit our website. When the pixel tag is called up by your Internet browser, certain information is stored in the log files of the relevant server (e.g. the date and time of your web visit or certain data about your terminal device, such as the screen resolution or its IP address).
9. legal bases of the processing
The legal basis for the processing of personal data by us and other partner companies generally lies in the current Data Protection Regulation DSGVO.
In cases where we wish to refuse to enter into contracts with data subjects in the future due to misuse, non-payment or similar legitimate reasons, we reserve the right to retain the name, first name, address and e-mail address of a data subject as well as the personal data relating to the circumstances of the case in question for our own interest, based on Article 13(1) DSG (corresponds to Article 6(1)(f) EU DSGVO).
10. your rights
Upon request, we will provide any data subject with information as to whether and, if so, which personal data about him or her is being processed (right to confirmation, right to information).
At your request:
> We partially or completely waive the processing of personal data (right to withdraw your consent to the processing of personal data that is not absolutely necessary; right to be forgotten). We will also notify third parties to whom we have previously disclosed your personal data of your request to be forgotten.
> we correct the relevant personal data (right to rectification)
> we restrict the processing of the relevant personal data (right to restriction of processing; in this case we will only store your personal data or use them to protect our legal rights or the rights of another person)
> you receive the personal data concerned in a structured, common and machine-readable format (right to data portability)
To make such a request to exercise a right described in this section, for example, to stop receiving email newsletters from us or to delete your account, use the appropriate feature on our website or contact our Privacy Officer or a staff member as indicated in Section 2 (Contact).
If we do not comply with a request, we will inform you of the reasons. For example, we may legally refuse to delete your personal data if it is still needed for the original purposes (for example, if you still receive a service from us), if the processing is based on a compelling legal basis (for example, legal accounting requirements), or if we have an overriding interest of our own (such as in the case of litigation against the data subject).
If we assert an overriding interest against you in the processing of personal data, you have the right to object to the processing nevertheless, provided that a different balance of interests results from your special situation compared to other data subjects (right to object). This could be the case, for example, if you are a person of public interest or the processing creates a risk that you will be harmed by third parties.
If you are not satisfied with our response to your request, you have the right to lodge a complaint with a competent supervisory authority, for example in your country of residence or at the headquarters of climaqua.com (right to complain).
11 Applicable law and place of jurisdiction
This privacy policy and the contracts that are concluded based on or in connection with this privacy policy are subject to Swiss law, unless the law of another country is mandatory applicable. The place of jurisdiction is at the registered office of Dynco AG, climaqua.com, unless another place of jurisdiction is mandatorily specified.
